Terms of Service — Claira

Last updated: 2026-05-12

Effective: 2026-05-12

1. Introduction and agreement to these Terms

Welcome to Claira. These Terms of Service ("Terms") are a binding agreement between you and SortedChaos LLC ("SortedChaos," "we," "us") that govern your access to and use of the Claira mobile application and the related websites at sortedchaos.ai and claira.sortedchaos.ai (collectively, the "Service").

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms are complemented by our Privacy Notice, which explains how we collect, use, and share personal data. Where these Terms reference data handling, the Privacy Notice is the authoritative source. Your license to use the Claira app itself on Apple devices is governed additionally by Apple's Licensed Application End User License Agreement (the "EULA"), which you accept when you install the app.

2. Who we are

Claira is published by SortedChaos LLC, a limited liability company organized in the State of New York, United States.

How to reach us:

Mailing address: SortedChaos LLC c/o Northwest Registered Agent LLC 418 Broadway, Ste N Albany, NY 12207 United States

3. Eligibility

You may use the Service only if you meet all of the following:

• You are at least 18 years old;
• You have the legal capacity to enter into a binding contract in your country of residence;
• You are not barred from receiving services under the laws of the United States or your own country (see §15.7, export controls).

If we learn or have reason to believe that a user under 18 has created an account, we will contact the email address associated with the account, give the user a reasonable opportunity to respond, and then suspend or delete the account and all associated data unless the user demonstrates they are at least 18. Where we have clear evidence that the user is under 18, we may act immediately.

4. Your account

Signup. You create an account by signing in with Apple, Google, or an email address and password. The information you provide must be accurate and kept up to date.

Security. You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity under your account. Notify us at [email protected] immediately if you suspect unauthorized access.

One account per person. An account is for a single individual. You may not share your account credentials, let another person use your account, or operate more than one account to circumvent free- tier limits.

Account deletion. You may delete your account at any time from within the app's Settings. Deletion removes your data as described in the Privacy Notice §7.

5. The Service

Claira is a personal productivity application that lets you create and organize tasks, notes, spaces, and calendar events; capture content via typing, voice, forwarding email, or sharing from other apps on your device; and use AI features to summarize, transcribe, extract text, and organize your content.

We may update, change, or discontinue features of the Service from time to time. If we discontinue a feature that materially affects your use of the Service, we will give you at least 30 days notice by email and in-app before the change takes effect, except where shorter notice is required to address a security, legal, or safety issue.

If we discontinue the entire Service, §11.4 applies.

6. Subscriptions and payment

6.1 Plans and usage

"Fair-use AI processing" means use consistent with typical individual personal productivity. We reserve the right to apply reasonable rate limits or restrictions to protect the Service from abuse or unusually heavy use, and we will notify you if we need to apply limits specific to your account.

6.2 Pricing and billing

Paid subscriptions are purchased through Apple's App Store as in-app subscriptions (IAP). Current Claira Pro prices are shown in the app before you subscribe. All payments are processed by Apple under their own payment terms.

6.3 Auto-renewal

Claira Pro subscriptions are auto-renewable. Payment will be charged to your Apple Account at confirmation of purchase. Subscriptions renew automatically at the end of each subscription period (monthly or yearly) unless auto-renew is turned off at least 24 hours before the end of the current period. Your Apple Account will be charged for renewal within 24 hours prior to the end of the current period, at the subscription price then in effect.

Cancellation. You may cancel your subscription at any time through your Apple ID account settings (Settings → Apple ID → Subscriptions on iOS). Cancellation stops future auto-renewal but does not end the current subscription period: you retain access to Claira Pro features until the end of the period you have already paid for, and you are not entitled to a prorated refund of that period.

6.4 Price changes

We may change subscription prices at any time. For existing subscribers, we will give you at least 30 days notice before a price change takes effect, by email and in-app. If you do not want to continue at the new price, you can cancel before the change takes effect. Apple may require your explicit consent for certain price increases under their own policies; those cases follow Apple's process in addition to this notice.

6.5 Refunds

Claira does not issue refunds directly. All payments are processed by Apple, and refund requests must be submitted to Apple via reportaproblem.apple.com. We do not issue credits, subscription extensions, or out-of-pocket refunds.

6.6 EU / UK withdrawal right

The Service is offered only in the United States (see Privacy Notice §1). If you nevertheless access the Service from the EU, EEA, or UK and subscribe to Claira Pro, you would normally have a 14-day withdrawal right for digital purchases under EU/UK consumer law. By starting to use Claira Pro features immediately after subscribing, you expressly consent to the performance of the subscription beginning within the 14-day period and acknowledge that you lose the withdrawal right upon first use.

6.7 No trial at launch

Claira Pro does not offer a free trial at launch. We may introduce trials in the future; any trial will be clearly labeled in-app at the time you enroll.

7. Your content and the license you grant us

7.1 You own your content

You retain all rights to the content you create, upload, or forward into Claira, including tasks, notes, spaces, files, calendar events, and emails you forward to your personal Claira address (collectively, "Your Content"). We do not claim ownership of Your Content.

7.2 Limited license to operate

To provide the Service, you grant us a worldwide, non-exclusive, royalty-free, limited license to host, store, copy, process, transmit, and display Your Content, and to create derivative works of it (such as summaries and text extractions), but solely to the extent reasonably necessary to:

• operate and maintain the Service for you;
• sync Your Content across your devices;
• run the AI features you invoke or that the Service applies automatically (see §8 and Privacy Notice §3.3);
• back up Your Content for reliability and disaster recovery;
• comply with legal obligations and respond to lawful requests.

This license includes the right to sublicense to our subprocessors (listed in Privacy Notice §4) solely for the purposes above. The license ends when you delete Your Content or your account, subject to backup-retention periods disclosed in the Privacy Notice §7.

We do not use Your Content to train AI models, sell it, share it for advertising, or disclose it to third parties except as described in the Privacy Notice.

7.3 Your responsibility for Your Content

You are solely responsible for Your Content and for the consequences of creating, sharing, or forwarding it. You represent that you have the rights to upload, store, and (where applicable) share Your Content and that Your Content does not infringe anyone else's rights or violate applicable law.

8. AI features and their output

Claira's AI features (summaries, transcriptions, folder suggestions, task and event suggestions, OCR, task conversion, and others) are provided on an "as-is" basis. AI systems can make mistakes, produce incorrect, incomplete, or misleading output, and interpret your content in ways you did not intend.

AI output is not a substitute for professional advice. Do not rely on Claira's AI output for medical, legal, financial, safety, or other professional decisions. Verify anything important.

We make reasonable efforts to keep AI output useful and accurate, but we do not warrant that it will be error-free, reliable, or fit for any particular purpose.

9. Acceptable use

You agree not to use the Service to:

1. Engage in, promote, or facilitate illegal activity of any kind;
2. Create, store, transmit, share, or solicit child sexual abuse material (CSAM);
3. Send spam, bulk solicitations, or other unwanted communications via email-to-Claira or via Claira's space-sharing invite flow;
4. Phish other people, impersonate any person or entity, or misrepresent your affiliation with anyone;
5. Harass, threaten, defame, or abuse other people, including through shared spaces or invitations;
6. Infringe the intellectual-property rights of others, including by storing or sharing copyrighted content without authorization;
7. Reverse-engineer, decompile, or circumvent the Service's technical measures (including receipt-validation, rate limits, or content filtering);
8. Use bots, scripts, scrapers, or other automated means to access the Service, except for a permitted platform integration we have explicitly authorized;
9. Share your account credentials, operate multiple accounts, or otherwise circumvent free-tier limits;
10. Upload or distribute malware, viruses, or exploits via attachments, emails, or any other vector;
11. Abuse the AI features through automation, scripts, or unreasonable volume that exceeds typical individual personal- productivity use.

Violations of this section may result in suspension or termination of your account (see §11) in addition to any legal consequences.

10. Shared spaces, reporting illegal content, and copyright

10.1 Shared spaces

Claira lets you share spaces with other people. If you share a space, you are responsible for the content in that space and for obtaining any consent needed from people you include.

10.2 Reporting illegal content

If you believe content stored or shared in Claira is illegal (for example, defamation, harassment that violates applicable law, CSAM, or incitement to violence), please report it to [email protected] with:

• A description of the content and where it appears;
• The legal basis for your claim (which law it violates, and why);
• Your name and contact information (we may need to contact you for clarification; complaints from pseudonymous addresses may receive less priority);
• A good-faith statement that your report is accurate.

For copyright complaints specifically, follow the DMCA process in §10.3 instead — that path includes the counter-notice mechanism required by US copyright law.

Our response:

• We will acknowledge your report within 7 days.
• We will reach a decision within 30 days in the ordinary course; complex cases may take longer, in which case we will keep you informed.
• Manifestly illegal content (for example, CSAM) will be acted on as soon as we become aware, without waiting for the full review period.
• Decisions may include removing content, suspending the account that posted it, reporting to authorities, or determining that no action is warranted.

10.3 Copyright complaints (DMCA notice and counter-notice)

SortedChaos LLC complies with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512. If you are a copyright owner (or authorized to act on behalf of one) and you believe that material on Claira infringes your copyright, you may submit a written notice ("DMCA Notice") to our designated agent.

Designated Copyright Agent:

DMCA Agent, SortedChaos LLC SortedChaos LLC c/o Northwest Registered Agent LLC 418 Broadway, Ste N Albany, NY 12207 United States Email: [email protected] Phone: (631) 606-2927

Your DMCA Notice must include all of the following (17 U.S.C. § 512(c)(3)):

1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
2. Identification of the copyrighted work claimed to have been infringed (or, if multiple works at a single site are covered by a single notice, a representative list of those works);
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity, with sufficient detail to permit us to locate the material (for example, the shared-space URL or invitation link, and a description of where the material appears within it);
4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number, and email address;
5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

Notices that do not substantially comply with these requirements may not be effective and may not be acted upon.

Counter-notification. If you are a Claira user and you believe that material you posted was removed or disabled by mistake or misidentification, you may submit a written counter-notification to the address above containing all of the following (17 U.S.C. § 512(g)(3)):

1. Your physical or electronic signature;
2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled;
3. A statement, made under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification of the material;
4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, for any judicial district in which SortedChaos LLC may be found), and that you will accept service of process from the person who provided the original DMCA Notice or that person's agent.

If we receive a valid counter-notification and the original complainant does not file a court action seeking a restraining order against you within 10–14 business days, we may restore the material as required by 17 U.S.C. § 512(g)(2)(C).

Misrepresentations. Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages.

10.4 Repeat-infringer policy

We will terminate the accounts of users who, in our judgment, are repeat infringers of copyright. We assess this on the totality of the circumstances, including the number of valid DMCA Notices received against an account, whether the user has submitted counter-notifications, and whether the conduct appears willful. We may also terminate accounts in clear cases without waiting for multiple notices.

11. Termination

11.1 You may terminate at any time

You may stop using the Service and delete your account at any time from within the app. Account deletion is immediate; data removal follows the retention schedule in the Privacy Notice §7.

If you cancel an active Claira Pro subscription, Apple's refund policy governs any refund for the unused period — we do not issue refunds directly.

11.2 We may terminate for cause

We may suspend or terminate your account if you breach these Terms. How we act depends on the severity of the breach:

• Severe violations of §9 Acceptable Use (including CSAM, fraud, imminent harm to others, and IP theft at scale) result in immediate suspension and termination, without prior notice.
• Other violations of §9 or material breaches of these Terms: we will give you written notice (to the email on your account) describing the breach and 14 days to cure it. If the breach is not cured within that period, we may suspend or terminate your account.
• Non-payment is not handled through this section — Apple manages subscription lapses automatically, and lapsing only means Claira Pro features become unavailable, not that your account is terminated.

11.3 We may terminate without cause

We may also terminate your account without cause on 30 days notice by email. If you have paid time remaining on a Claira Pro subscription at termination, you may request a refund of the unused period from Apple via reportaproblem.apple.com; Apple's refund policies govern. We do not issue refunds directly.

11.4 We may discontinue the Service

We may modify, suspend, or discontinue the Claira Service (in whole or in part) at any time. If we discontinue the entire Service, we will give at least 30 days advance notice by email and in-app, and the Service will remain functional during the notice period so you may retain copies of Your Content. If you paid for a Claira Pro subscription that extends beyond the shutdown date, Apple will refund the unused portion under Apple's refund policy.

11.5 Effect of termination

On termination of your account:

• Your right to access the Service ends immediately;
• Your Content is deleted on the schedule described in the Privacy Notice §7;
• Spaces you shared with other people have ownership transferred to another member rather than being deleted, so that their work is preserved (see Privacy Notice §7);
• Provisions that by their nature should survive termination continue to apply, including (for example) §8 AI disclaimers, §12 liability limits, §13 indemnification, §14 dispute resolution, and §15.8 feedback license. The §7.2 operational license also continues to apply, but only to copies of Your Content that remain in backups, transit logs, or other systems during the retention windows disclosed in Privacy Notice §7, and only for the operational purposes listed in §7.2; once those windows expire and the copies are purged, that license ends.

12. Disclaimers and limitation of liability

12.1 Disclaimer

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant that the Service will meet your requirements, that AI output will be correct, or that Your Content will always be recoverable.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, some of the above exclusions may not apply to you.

12.2 Limitation of liability

To the maximum extent permitted by applicable law, SortedChaos LLC, its officers, directors, employees, and agents will not be liable for any:

• Indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, goodwill, or data;
• Damages arising from the acts or omissions of third parties (including our subprocessors, Apple, or other users);
• Damages arising from your inability to access or use the Service, including due to planned maintenance, outages, or discontinuation.

In any event, our total liability to you for any and all claims arising out of or relating to these Terms or the Service, across all causes of action, is limited to the greater of (a) US $40 or (b) the fees you paid to Apple for Claira Pro in the twelve (12) months preceding the event giving rise to the claim.

12.3 Exceptions

Nothing in this Section 12 limits or excludes our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Gross negligence or willful misconduct, to the extent these cannot be limited under applicable law;
• Any liability that cannot be limited or excluded under applicable law (including certain consumer-protection rights in the EU, EEA, UK, or California).

13. Indemnification

13.1 By you

You agree to indemnify, defend, and hold harmless SortedChaos LLC and its officers, directors, employees, and agents from and against any third-party claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of:

• Your Content, including any claim that Your Content infringes someone else's rights or violates the law;
• Your breach of §9 Acceptable Use or any other material breach of these Terms;
• Your violation of applicable law;
• Your violation of a third party's rights.

13.2 By us

We agree to indemnify, defend, and hold you harmless from any third-party claim that your authorized use of the Service (excluding any use involving Your Content, any use in breach of these Terms, and any modification by you or a third party) directly infringes a valid US intellectual-property right of that third party. Our obligation under this section is limited to the maximum liability cap in §12.2.

13.3 Process

The party seeking indemnification will: (a) promptly notify the other in writing of the claim; (b) give the other party sole control of the defense and settlement (provided that the other party may not settle any claim that imposes non-monetary obligations on the indemnified party without that party's consent); and (c) provide reasonable cooperation in the defense.

14. Dispute resolution

14.1 Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and the laws of the United States. The UN Convention on Contracts for the International Sale of Goods does not apply.

14.2 Informal resolution first

Before filing a formal dispute, you agree to try to resolve the issue informally by contacting us at [email protected] with a written description of the dispute, your name, and your contact information. Both parties will make a good-faith effort to resolve the dispute within 60 days. If we cannot resolve it, either party may proceed under §14.3.

14.3 Arbitration

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be resolved by binding arbitration conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with the seat of arbitration in New York, New York. Judgment on the award may be entered in any court of competent jurisdiction.

Arbitration will be conducted by a single arbitrator. You and we may use videoconference or written submissions; in-person hearings are not required. The arbitrator's authority is limited to resolving the individual claim between you and us.

Fees. AAA's Consumer Arbitration Rules apply, including the fee schedules in those Rules for consumer claims. SortedChaos will pay all arbitration fees (filing, case-management, hearing, and arbitrator fees) beyond the consumer's portion as set out in those Rules.

14.4 Class-action waiver

You and SortedChaos each agree that disputes will be brought on an individual basis only, not as a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over a class or representative proceeding. If this class-action waiver is held unenforceable, then the entire §14.3 arbitration agreement will be null and void as to that dispute, and the dispute will instead proceed in court under §14.7.

14.5 Small-claims carve-out

You may bring qualifying claims in small-claims court in your state of residence or in New York, instead of arbitration, so long as the claim remains in that court (is not transferred, removed, or appealed to a court of general jurisdiction).

14.6 Opt-out

You may opt out of §14.3 arbitration and §14.4 class-action waiver by sending a written opt-out notice within 30 days of first agreeing to these Terms (for new users, 30 days from your account creation; for existing users at the time this section first applies, 30 days from the effective date of the change). You may send the notice by either of:

• Email to [email protected], or
• Postal mail to: SortedChaos LLC, Attn: Legal — Arbitration Opt-Out, c/o Northwest Registered Agent LLC, 418 Broadway, Ste N, Albany, NY 12207, United States.

The notice must include your name, the email address on your account, and a clear statement that you opt out of arbitration. Opting out does not affect the other provisions of these Terms.

14.7 If arbitration does not apply

If §14.3 is unavailable (for example, for claims that the class- action waiver has caused to fall out of arbitration, or for users who opted out), the dispute will be resolved in the state or federal courts located in New York County, New York, and you and we consent to the exclusive jurisdiction and venue of those courts.

14.8 Severability

If any part of §14 is held unenforceable, the rest of §14 remains in effect, except as specifically provided in §14.4 (which voids §14.3 entirely if the class-action waiver fails).

15. General

15.1 Changes to these Terms

We may update these Terms from time to time. When we do:

• The "Last updated" date at the top will change;
• A brief changelog at the bottom will summarize what changed;
• For material changes (changes to fees, the license in §7.2, dispute resolution, or limits on our liability), we will notify you at least 30 days in advance by email and with an in-app notice before the change takes effect.

Continued use of the Service after the effective date of an update means you accept the new Terms. If you do not agree, you may stop using the Service and delete your account (see §11.1).

15.2 Severability

If any provision of these Terms is found unenforceable, the rest remain in effect.

15.3 Entire agreement

These Terms, together with the Privacy Notice and the Apple Licensed Application EULA, constitute the entire agreement between you and SortedChaos regarding the Service and supersede any prior or contemporaneous understandings on the same subject.

15.4 Assignment

We may assign our rights and obligations under these Terms to an affiliate or to a successor in a merger, acquisition, sale of assets, or similar transaction, on notice to you. You may not assign your rights or obligations under these Terms without our prior written consent.

15.5 No waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

15.6 Force majeure

Neither party is liable for failure to perform under these Terms caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, pandemics, government actions, failures of Internet service or power, or failures of third-party service providers.

15.7 Export controls and sanctions

You represent and warrant that you are not located in a country subject to a US government embargo or designated as a "terrorist supporting" country, and that you are not listed on any US government list of prohibited or restricted parties. You agree to comply with all applicable US export-control and sanctions laws.

15.8 Feedback

If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, irrevocable license to use, reproduce, modify, and incorporate that feedback into the Service and our business, without compensation or attribution. This does not apply to Your Content, which remains governed by §7.

15.9 No third-party beneficiaries

Except where expressly stated (including Apple's rights under its EULA), these Terms do not create rights for any third party.

15.10 Relationship to Apple

If you use Claira on an Apple device, the following terms apply in addition to the rest of these Terms.

Acknowledgement. These Terms are between you and SortedChaos (not Apple). SortedChaos — not Apple — is solely responsible for Claira and its contents. Apple's own terms (the App Store Terms of Service, the Apple Media Services Terms and Conditions, and the Licensed Application End User License Agreement, the "LAEULA") also apply to your installation and use of the app on Apple devices. In the event of any conflict between these Terms and Apple's terms that relates to Apple's platform obligations, Apple's terms control for that subject.

Scope of license. The license granted to you for Claira is governed by Apple's LAEULA: a non-transferable license to use the app on any Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms of Service.

Maintenance and support. SortedChaos is solely responsible for providing any maintenance and support services for Claira, as specified in these Terms or as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to Claira.

Warranty. SortedChaos is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed in §12.1. In the event of any failure of Claira to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to Claira, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of SortedChaos.

Product claims. SortedChaos, not Apple, is responsible for addressing any claims by you or any third party relating to Claira or your possession or use of Claira, including but not limited to (i) product-liability claims, (ii) any claim that Claira fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection, privacy, or similar legislation.

Intellectual property rights. In the event of any third-party claim that Claira or your possession and use of Claira infringes that third party's intellectual property rights, SortedChaos, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

Developer name and address. SortedChaos's contact information for any user questions, complaints, or claims with respect to Claira is set out in §2 above.

Third-party terms of agreement. You must comply with any applicable third-party terms of agreement when using Claira (for example, your wireless data service agreement).

Third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

16. Last-updated and changelog

Last updated: 2026-05-12